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Member Services Representative Job Opening

Posted 3/28/18 (Wed)

NDPERS is looking for a Member Services Representative to join our team. Complete the application by April 12, 2018.

Summary of Work

  • Provide courteous, prompt and accurate responses to ND Public Employees Retirement System (NDPERS) members’ telephone, online and e-mail inquiries or transfer call to appropriate staff.
  • Document and maintain tickets on all member contacts.
  • Greet members and direct to appropriate staff.
  • Access database records and interpret the information to respond to inquiries.
  • Assess member needs and research and respond to member inquiries by phone and written correspondence.
  • Maintain working knowledge of all benefit plans administered by NDPERS and all agency policies and rules.
  • Audit member database records for accuracy.
  • Must work independently and produce accurate results.

This job posting is closed.